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Privacy Policy

Last Updated: 07/022/2021
 

This Contenta Creative LTD Privacy Policy will describe and explain the types of personal information we collect, why we collect such information, and how we handle and store that information. Further, we describe how we handle and store any content a customer or a contract writer may provide to us in the course of our work for them or their work for us.

We urge you to review this Privacy Policy carefully and contact us if you have questions or need further clarification on any of its provisions. 

Information that is Voluntarily Provided to Contenta.live

There are specific circumstances that will require users, customers, or writers to provide personal information, in order to do business with us:

  • When a user becomes a customer, he must provide certain personal information for us to complete ordered work projects. The types of information we request will include name, business name (if applicable) physical address, email address, phone number, business tax number, site access information (if applicable). Some of this information may also be required for anyone the customer authorizes to act on his behalf.

  • When a visitor, user, or customer initiates communication with our company, via phone, email, or chat. We only collect the information necessary to respond to those individuals or companies.

  • When an individual applies for a content writing position with us, he will be required to provide a great deal of personal information – all personally-identifying data, verifiable educational and professional background, and more.

  • When another individual or entity applies to provide services to our company (e.g., SaaS, email service, data management, etc.), we will require personally-identifying information as well as a great deal of other information. 

Information We Collect on All Users of the Contenta.live Website

We do collect anonymous information when individuals or companies access our website. Such information includes the following:

  • Browsers used to access our site

  • Time spent on our site

  • Pages of our site visited and length of time spent on each page

  • Other sites accessed through our website

We compile this information and use it to analyze the quality of our website and its content, to fix technical issues that may be discovered, and to improve our user experiences overall. None of this information is ever tied to individuals, nor is personal information ever collected.

Contenta.live Use of Cookies

Anyone who accesses our website will receive a cookie on their device. This is a small file that serves to improve the user experience, to “remember” users who return, and to allow access to all the content and features of the website. 

Cookies do not identify an individual or collect any personal information. 

We use two types of cookies – session and persistent. Session cookies go away once a user leaves our website. Persistent cookies are permanent and remain on the user’s device. 

Contenta.live has a Cookie Policy that provides all the details about our cookies, and how and why they are used. We urge you to read that policy so that you have a full understanding of cookie use and can exercise your option to accept or deny their use.

How Collected Information is Used by Our Company

Collected personal information is used differently, depending upon the relationship that the individual or entity has with Contenta.live. Here is a brief explanation of how such information is used based upon those relationships:

If You Are a Customer

We collect and use personal information in order to provide products and services to our customers. These include:

  • Setting an individual or a company up as a customer, with a personal account and the ability to place orders for products and services

  • To communicate with customers regarding their ordered products or services

  • To receive payment for products and services we have delivered

  • To provide information about resources, products, services via channels the customer has agreed to

If You Are a Site User

  • To use your behavior on our website to improve our website, our operations, our internal research

  • To continually test the effectiveness of our website and its security

  • To determine the effectiveness of our marketing efforts

  • To present suggestions for products or services that may be of benefit

If You are a Writer or Supplier

  • To determine if you are appropriate as a content provider for our customers

  • To determine if you or your entity can provide us with resources, assistance, analysis, research, etc. that we want to fulfill our mission

  • To improve and update our website security

  • To manage your provision of products or services to our customers or to us and payments we may make to you

Sharing Personal Information

Contenta Creative LTD may choose to share your information with its partners, affiliates, suppliers, writers, etc. as needed for fulfillment of the services we provide or need from others. These are considered third parties, and they are bound by the same privacy policies and security standards that we utilize. They are thus legally bound not to transfer any personal information without our express written permission.

  • We may also share information should we sell any part of our business, should we merge with another entity, or should we purchase an affiliate.

  • We will also share information with legal entities and law enforcement agencies, in cooperation with any investigations.

Data Storage and Retention

Personal data is always securely stored, and it may be in any number of places in the U.S., Canada, or Europe where we have data centers. At all times, personal information is protected, even in the process of transferring that data among our centers. If you wish further explanation or clarification on this matter, then we urge you to contact us a support@contenta.live for the details.

Contenta.live holds personal data depending upon the continuing relationship between customers, writers, and the company. It will therefore be held for different periods of time for different individuals or entities. We do not hold data beyond what is required. At any time, a customer or writer may request that his personal information be deleted from our system, and we will comply immediately.

Right To Access and Modify Data

All users and customers have absolute rights relative to their personal data, as follows:

  • The right to access all personal information that Contenta.live holds

  • The right to ensure that your data is correct and request that it be edited if not correct

  • The right to request deletion of your personal data from our system

  • The right to refuse that your personal data be used for marketing purposes or other use restrictions you may desire.

To accomplish any of these rights, you should contact the customer support department at Contenta.live and make your requests.

Changes to This Privacy Policy

This Privacy Policy may be modified at any time we determine it should be. When we do make a change, we will post it on our website. It becomes effective at the time of that posting. We urge our users, customers, and content writers to review this policy periodically so that they remain apprised of any changes.

Questions or Clarifications

Should you have questions about this Privacy Policy or need further clarification of its provisions, please contact our customer support department.